Refund policy
Shipping Policy
Thank you for shopping with The Jeny Howorth Shop. We’re committed to getting your order to you as quickly and smoothly as possible.
Processing Time
All orders are processed within 2–4 business days (excluding weekends, holidays and bank holidays). Once your order has been packed and shipped, you’ll receive a confirmation email with tracking information.
During high volume periods processing times may be slightly longer.
Estimated delivery times:
- Domestic Orders: 2–7 business days after shipment
- International Orders: 7–21 business days after shipment
Please note that delivery delays can occasionally occur due to courier issues, customs processing, or weather conditions.
Order Tracking
Once your order ships, you’ll receive a tracking number via email so you can monitor your package’s progress.
Incorrect Shipping Information
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly entered addresses.
Lost or Stolen Packages
[Your Brand Name] is not responsible for lost, stolen, or delayed packages once they have been handed over to the shipping carrier. If your package is marked as delivered but cannot be found, please contact the carrier directly.
International Shipping & Customs
International customers may be responsible for customs fees, duties, or taxes imposed by their country. These charges are not included in the order total.
Contact Us
If you have any questions regarding your order or shipping, please contact us at:
Email: itsmee@thejenyhoworthshop.com
Business Hours: Monday–Friday